PRIVACY POLICY
Your privacy matters to Zoddo Infotech Private Limited (the “Company”, “Zoddo”, “we”, “us” or “our”).
This Privacy Policy (“Policy”) describes how Zoddo collects, uses, processes, stores, retrieves, discloses, transfers, and protects information, including personal information and information relating to students, parents/guardians, drivers, schools, institutions, and other users (“Information”).
This Policy applies to your access to or use of the Zoddo mobile applications, website, software, technology platform, and related services (collectively, the “Zoddo Platform”), as well as your offline interactions with us through email, telephone, support channels, or other communication methods.
The terms “you” and “your” refer to any person using the Zoddo Platform or availing Zoddo Services, including a Parent/Guardian, Driver, School, College, Corporate, Institution, authorized representative, or other user.
The term “Services” refers to the transportation management, tracking, communication, software, technology, and other services offered by Zoddo through the Zoddo Platform.
Please read this Policy carefully before using the Zoddo Platform or providing any Information to Zoddo.
1. USER ACCEPTANCE
By accessing or using the Zoddo Platform or Services, you acknowledge that you have read, understood, and agreed to this Policy, together with any applicable Terms & Conditions, Partner Agreement, and other policies made available by Zoddo.
The collection, processing, storage, use, transfer, disclosure, and protection of Information shall be carried out in accordance with this Policy and applicable laws.
If you do not agree with this Policy, please do not access or use the Zoddo Platform.
You represent that:
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The Information provided by you is accurate, complete, current, and not misleading.
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You have the necessary rights, permissions, authority, or consent to provide Information to Zoddo, including Information relating to another person where applicable.
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Your provision of Information to Zoddo and our processing of such Information will not violate any applicable law, agreement, court order, or other legal obligation.
Where a Parent or Guardian provides Information relating to a child/student, the Parent or Guardian represents that they are authorized to provide such Information for the relevant transportation and service-related purposes.
2. DEFINITIONS
Unless otherwise stated in this Policy:
2.1 “Parent/Guardian”
Means a parent or legally authorized guardian using the Zoddo Platform in connection with a student.
2.2 “Student”
Means a child or student whose transportation or related information is managed through the Zoddo Platform.
2.3 “Driver”
Means a driver or transportation service provider registered, authorized, or associated with the Zoddo Platform.
2.4 “Partner”
Means a school, college, corporate organization, educational institution, company, or other organization using or associated with Zoddo Services.
2.5 “Device”
Means a mobile phone, tablet, computer, or other device used to access the Zoddo Platform.
2.6 “Personal Information”
Means information that identifies or can reasonably be associated with an individual, such as name, mobile number, email address, address, or other identifying information.
2.7 “Location Information”
Means information relating to the geographical location of a device, vehicle, or user where such information is collected or made available through the Zoddo Platform.
2.8 “Usage Information”
Means information relating to how users access and interact with the Zoddo Platform.
2.9 “Third-Party Service Provider”
Means a third party engaged by Zoddo to provide technology, hosting, payment, communication, verification, analytics, security, mapping, or other services.
3. INFORMATION WE COLLECT
3.1 Information You Provide to Us
We may collect Information that you voluntarily provide when registering, using, or interacting with the Zoddo Platform.
Depending on your relationship with Zoddo, this may include:
Account Information
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Full name
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Mobile number
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Email address
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Address
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Profile photograph
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Login credentials
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Date of birth, where required
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Emergency contact information
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Account preferences
Parent/Guardian Information
Where you use Zoddo as a Parent or Guardian, we may collect:
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Parent/Guardian name
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Mobile number
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Email address
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Residential or pickup/drop-off address
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Relationship with the student
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Student-related information
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Emergency contact information
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Transportation preferences
Student Information
Where required for transportation services, we may collect:
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Student name
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School/institution details
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Class/grade information
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Pickup location
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Drop-off location
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Transportation schedule
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Trip-related information
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Relevant emergency contact information
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Other information reasonably necessary to provide the Services
Parents/Guardians are responsible for ensuring that they have appropriate authority to provide student-related Information to Zoddo.
Driver Information
If you register or interact with Zoddo as a Driver, we may collect:
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Name
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Mobile number
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Email address
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Photograph
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Address
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Identity verification information
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Driving licence information
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Vehicle registration details
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Vehicle insurance information
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Permit and fitness documents
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Other documents required for verification
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Banking/payment information where applicable
Partner/Institution Information
If you represent a school, college, corporate organization, or other institution, we may collect:
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Organization name
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Authorized representative’s name
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Designation
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Business contact details
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Organization address
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Billing information
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Service requirements
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Account and administrative information
4. INFORMATION WE COLLECT AUTOMATICALLY
When you access or use the Zoddo Platform, certain Information may be collected automatically.
This may include:
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Device type
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Device model
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Operating system
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App version
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IP address
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Network information
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Device identifiers
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Language preferences
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Login information
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App interaction information
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Pages/screens accessed
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Features used
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Date and time of access
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Error logs
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Technical and diagnostic information
This information may be used to maintain, secure, troubleshoot, and improve the Zoddo Platform.
5. LOCATION INFORMATION
Location information is an important part of Zoddo’s transportation management services.
Depending on the applicable service and permissions provided by the user, Zoddo may collect location information for purposes including:
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Live vehicle tracking
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Route monitoring
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Pickup and drop-off management
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Trip status
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Transportation coordination
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Safety-related features
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Parent notifications
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School/institution transportation management
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Customer support
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Fraud prevention and security
For Drivers, location information may be collected during active or assigned transportation services, subject to the permissions and functionality of the Zoddo Driver App.
For Parents/Guardians, location information may be collected where the relevant feature requires and the necessary device permission has been provided.
Location information may be affected by GPS availability, mobile networks, internet connectivity, device settings, or technical limitations.
6. TRIP AND TRANSACTION INFORMATION
Zoddo may collect and process information relating to transportation services, including:
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Trip details
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Pickup location
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Drop-off location
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Route information
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Trip start and completion information
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Pickup and drop-off status
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Vehicle information
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Driver information
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Transportation schedules
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Attendance or trip records where applicable
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Payment and transaction information
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Subscription information
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Service history
This information may be used to provide and manage transportation services and related functionality.
7. COMMUNICATION INFORMATION
Where permitted and necessary for the Services, Zoddo may process communication-related information, including:
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Customer support communications
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Emails
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Messages sent through the Zoddo Platform
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Service-related communications
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Feedback
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Complaints
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Technical support requests
Where legally permitted and appropriately disclosed, communications with Zoddo support may be recorded or retained for quality, security, dispute-resolution, and training purposes.
Zoddo will not access the content of private communications on your device merely because the Zoddo App is installed, except where you intentionally provide such information through the Zoddo Platform or where otherwise permitted by applicable law.
8. SMS, OTP AND DEVICE PERMISSIONS
Zoddo may use mobile number verification and OTPs for account registration, login, security, and authentication.
Where the App requires specific device permissions, such permissions may include:
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Location
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Notifications
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Camera
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Storage or media access
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Other permissions necessary for specific App features
You may control certain permissions through your device settings. However, disabling certain permissions may affect the availability or functionality of related Zoddo Services.
9. INFORMATION RECEIVED FROM THIRD PARTIES
Zoddo may receive Information from third parties where necessary to provide the Services.
Such third parties may include:
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Schools
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Colleges
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Corporate organizations
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Other institutional Partners
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Drivers
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Transportation operators
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Payment service providers
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Technology service providers
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Verification service providers
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Analytics providers
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Other authorized service partners
Where a Parent/Guardian or authorized Partner provides information relating to another individual, the person providing such information represents that they have the appropriate authority to do so.
10. HOW WE USE INFORMATION
Zoddo may use Information collected through the Zoddo Platform for the following purposes:
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To create and manage user accounts.
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To provide transportation management Services.
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To verify user identity and account information.
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To manage Drivers, vehicles, routes, and transportation schedules.
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To provide live GPS and trip tracking functionality.
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To provide pickup and drop-off notifications.
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To facilitate communication between authorized users.
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To process payments and subscriptions.
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To provide customer and technical support.
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To maintain and improve the Zoddo Platform.
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To identify and resolve technical issues.
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To prevent fraud, misuse, unauthorized access, and security threats.
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To investigate complaints and reported incidents.
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To maintain transportation and transaction records.
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To provide relevant service-related communications.
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To personalize or improve the user experience.
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To conduct internal analytics and operational analysis.
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To comply with applicable laws and lawful requests from government, regulatory, law enforcement, or judicial authorities.
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To enforce our Terms & Conditions and other agreements.
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To protect the rights, property, safety, and security of Zoddo, its users, Partners, and other persons.
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To perform activities necessary to operate and administer the Zoddo business.
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To fulfil any other purpose disclosed at the time Information is collected or otherwise permitted by applicable law.
11. SHARING AND DISCLOSURE OF INFORMATION
Zoddo does not sell personal information as a commercial commodity.
Information may be shared where reasonably necessary for providing Services, operating the Zoddo Platform, complying with applicable law, or protecting users and the Company.
11.1 Parents/Guardians and Drivers
Depending on the applicable transportation arrangement, certain information may be shared between authorized Parents/Guardians and Drivers, such as:
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Name
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Contact information
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Pickup/drop-off information
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Vehicle information
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Driver profile information
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Trip status
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Relevant location information
Only information reasonably necessary for transportation-related purposes should be made available.
11.2 Schools, Colleges and Institutional Partners
Where a Partner has engaged Zoddo for transportation management, relevant Information may be made available to authorized representatives of that Partner as required to provide and manage the agreed Services.
11.3 Third-Party Service Providers
Zoddo may engage third-party service providers for:
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Cloud hosting
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Data storage
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Payment processing
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SMS and notification delivery
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Mapping and GPS services
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Analytics
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Customer support
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Security and fraud prevention
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Identity/document verification
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Technical maintenance
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Software infrastructure
Such service providers may process Information only as necessary to provide their contracted services, subject to applicable contractual and legal requirements.
11.4 Legal and Regulatory Requirements
Zoddo may disclose Information where reasonably necessary to:
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Comply with applicable law.
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Respond to lawful government requests.
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Comply with court orders or legal processes.
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Prevent or investigate fraud.
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Investigate security incidents.
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Protect the safety, rights, or property of users or other persons.
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Enforce applicable agreements and policies.
11.5 Business Transfers
In connection with a merger, acquisition, restructuring, financing, sale of assets, or other corporate transaction, Information may be transferred to the relevant successor or authorized party, subject to applicable law.
12. CHILD AND STUDENT INFORMATION
Zoddo’s Services may involve transportation information relating to students and children.
Zoddo does not intend to independently solicit unnecessary personal information directly from children.
Student-related Information may be provided by a Parent/Guardian, School, College, Institution, or another authorized person for legitimate transportation and service-related purposes.
Parents/Guardians and institutional Partners are responsible for ensuring that they have the necessary authority, permissions, or consents required to provide student-related Information to Zoddo.
Zoddo will process student-related Information only for legitimate purposes connected with providing, managing, securing, and improving the relevant Services, subject to applicable law.
13. DATA RETENTION
Zoddo may retain Information for as long as reasonably necessary to:
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Provide Services.
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Maintain user accounts.
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Complete transactions.
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Maintain business and transportation records.
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Resolve complaints and disputes.
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Investigate fraud or security incidents.
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Comply with legal, regulatory, tax, accounting, or reporting requirements.
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Enforce contractual rights.
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Protect the legitimate interests of Zoddo and its users.
When Information is no longer required for a legitimate purpose, Zoddo may delete, anonymize, or securely dispose of it in accordance with applicable law and its data retention practices.
Specific retention periods may vary depending on the type of Information and the purpose for which it was collected.
14. DATA SECURITY
Zoddo takes reasonable technical and organizational measures to protect Information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.
Depending on the nature of the Information and applicable systems, security measures may include:
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Access controls
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Authentication mechanisms
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Encryption or secure transmission
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Secure hosting infrastructure
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Monitoring and logging
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Backup procedures
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Security assessments
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Internal access restrictions
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Users should protect their passwords, OTPs, devices, and account credentials and should immediately notify Zoddo of any suspected unauthorized access.
15. COOKIES AND SIMILAR TECHNOLOGIES
The Zoddo website or online services may use cookies and similar technologies to:
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Maintain sessions.
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Remember preferences.
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Understand website usage.
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Improve performance.
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Analyze traffic.
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Enhance user experience.
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Maintain security.
Users may be able to control cookies through their browser or device settings. Disabling certain cookies may affect some website functionality.
Third-party services may use their own technologies in accordance with their respective policies.
16. THIRD-PARTY LINKS AND SERVICES
The Zoddo Platform may contain links, integrations, or references to third-party websites, applications, payment services, mapping services, or other platforms.
Such third-party services are governed by their own privacy policies and terms.
Zoddo is not responsible for the privacy practices, security practices, or content of third-party services that are outside Zoddo’s control.
Users should review the applicable privacy policies before providing Information to third-party services.
17. DATA CORRECTION AND ACCOUNT INFORMATION
You are responsible for maintaining accurate and current Information.
If your Information changes, you may update it through available App functionality or contact Zoddo through the contact details provided below.
Where permitted by applicable law, you may request correction of inaccurate or incomplete Information.
Zoddo may take reasonable steps to verify requests before making changes to account or personal information.
18. ACCOUNT DELETION
Where account deletion functionality is available, you may request deletion of your Zoddo account.
You may also contact Zoddo to request account closure or deletion.
Account deletion may not result in immediate deletion of all Information where retention is necessary for:
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Legal compliance.
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Financial or tax records.
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Fraud prevention.
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Dispute resolution.
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Security purposes.
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Enforcement of agreements.
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Other legitimate or legally required purposes.
Where Information is no longer required, it may be deleted or anonymized in accordance with applicable law and Zoddo’s retention practices.
19. MARKETING COMMUNICATIONS
Zoddo may send service-related communications necessary for operating the Platform, including:
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OTPs
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Account notifications
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Trip notifications
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Pickup/drop alerts
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Payment notifications
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Security alerts
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Important service updates
Where permitted by applicable law, Zoddo may separately send promotional or marketing communications.
Users may opt out of promotional communications through the available unsubscribe mechanism or by contacting Zoddo.
Service-related communications may continue where necessary to provide the Services.
20. USER RESPONSIBILITIES
Users agree not to:
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Provide false or misleading Information.
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Use another person’s identity without authorization.
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Share unauthorized personal information.
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Attempt to access another user’s account.
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Misuse student, parent, driver, or Partner Information.
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Attempt to bypass security controls.
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Interfere with the operation of the Zoddo Platform.
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Use the Platform for unlawful purposes.
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Upload or transmit unlawful, abusive, harmful, fraudulent, or otherwise prohibited content.
21. INTERNATIONAL DATA TRANSFERS
Where Zoddo uses third-party service providers or infrastructure located outside India, Information may be processed or stored in another jurisdiction, subject to applicable law and appropriate contractual or technical safeguards where required.
22. GRIEVANCE OFFICER AND PRIVACY CONTACT
If you have any questions, requests, complaints, or concerns regarding the processing of your Information, you may contact Zoddo using the details below.
Zoddo Infotech Private Limited
Email: info@zoddo.com
Phone: +91 96669 68619 / +91 77023 5738
Website: zoddo.com
Grievance Officer / Privacy Contact:
Name: [Insert Authorized Person’s Name]
Email: [Insert Official Grievance Email]
Zoddo will make reasonable efforts to address privacy-related requests and grievances within the applicable legal requirements.
23. CHANGES TO THIS PRIVACY POLICY
Zoddo may update or modify this Privacy Policy from time to time to reflect changes in:
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Our Services.
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Technology.
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Business practices.
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Applicable laws.
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Data protection requirements.